![]() ![]() The MTA opened a Customer Service Center at the Main Street transit hub in Downtown Flushing last month and it will open another at the Sutphin Blvd-Archer Av-JFK Airport station in Downtown Jamaica by the end of the year. The agents assisted riders at the fare machines, monitored safety and cleanliness on platforms and across station areas and reported issues in a timely manner. And in a double win, our station agents will begin their new enhanced role out of the booth, directly assisting customers.” “Customer Service Centers are opening across the system, bringing service directly to the riders at the stations they use. “Today is yet another day of progress as we improve the customer experience and deliver faster, cleaner and safer service,” Davey said. ![]() New York Transit President Richard Davey and Senior Vice President of Subways Demetrius Crichlow donned yellow customer service vests and joined station agents during Thursday’s morning rush hour as they walked the mezzanines, turnstile areas and platforms. Subway station agents at the Jackson Heights transit hub at 74th Street and Roosevelt Avenue are now deployed outside the new customer service booth assisting riders of the 7, F, and E subway lines. NYC Transit president Richard Davey visits the Jackson Heights/74th Street subway hub during Thursday’s morning rush to check on station agents who operated outside the customer service centers for the first time.
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